All Collections
Stores
Payment Methods
I was notified my payment processor is holding my funds; what now?
I was notified my payment processor is holding my funds; what now?

As a third-party, payment processors are independent from Why Unified. If they're holding your funds, contact them directly to find out why.

Steven avatar
Written by Steven
Updated over a week ago

As a merchant using Why Unified, you may encounter situations where your payment processor is holding your funds. It is important to note that payment processors are third-party entities and are independent of Why Unified. If you are notified that your payment processor is holding your funds, the first step is to contact the company directly to learn the specific reason for the hold. The most common reasons for a hold include suspicious activity or a high level of chargebacks. Once you have a better understanding of the situation, you can work with the payment processor to resolve any issues and release the funds. Our growth consultants are available to help answer any questions you may have about this process and can provide guidance on how to work with your payment processor to resolve any issues.

Did this answer your question?