All Collections
Accounts, Subscriptions & Billing
Provides guidance on managing user accounts, subscriptions, and billing information on our platform
Where can I find the cancellation policy?
How can a subscription be canceled?
Can I pause my subscription?
Do I just lose all the data from my store and sales channels if I cancel the subscription?
Why did I receive a notification that my account may be canceled?
How long can I pause my account without it being canceled?
Why can’t I cancel my account immediately and get a prorated refund?
Why am I being billed after I already submitted my cancellation?
How can I login to my billing account?
Can I add my business partner to the billing account and agreement?
Can I pay with family, friends, or colleagues payment method?
Why do I need to provide government-issued identification for the non-disclosure agreement?
My eCheck payment method keeps failing, but there are sufficient funds. Why?
I’m wanting to open a dispute with my credit card company.
How can I add a new payment method?
Can I use my business bank account as a payment method?
I already signed the service agreement, why do I have to sign it again for my business account?
Why do I see multiple charges on my bank statement?
Why was my subscription billed earlier than scheduled?
Why am I being billed via eCheck and not via credit card?
Can I pay monthly for a store and buy a sales channel on different billing terms?
Will the pricing for stores and sales channel change?
When is my next renewal?
Why does my subscription renew on different dates each month?
Why was I billed before my store or sales channels launched?
If my ads campaign has been paused, then why do I still get billed for the service subscription?