We understand that having an order canceled and refunded can be frustrating. Our fulfillment team may flag an order as a test order if there is suspicion of fraudulent activity from the payment processor. This may occur if a family member or close friend uses a payment method linked to the account holder's payment processor. Our priority is to ensure the security of all transactions and protect our customers from fraud. If you are unsure why your order was canceled and refunded, please contact one of our growth consultants who will be happy to assist you in understanding the situation and resolving any concerns. We strive to provide exceptional customer service and ensure that our customers have a positive experience with Why Unified.